faq

Once you have found the product that interests you:

• select the quantity that you want to order (a maximum limit of 3 units applies per product)
• click the "add to cart" button (your shopping cart will display)

Continue Shopping and when you’re ready to complete your order click the “cart icon” at the top of the page or click continue to payment on any product page to go to Checkout.

On the “checkout” page, check your order items are correct. Add your contact information, shipping address and marketing communication opt-in preferences, then add your billing address and payment details. Please check the order summary to confirm all information in your order is correct and then click "pay now".

If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website. You will also immediately be sent an order confirmation & receipt email to the email address you entered when you placed your order.

We have a selection of Dior favourites, new products and best-selling fragrance, makeup and skincare products online. If the product you would like to purchase is not available on shop.Diorbeauty.hk or you would like to purchase these items in-store, please check “Store Locator” for your nearest Dior Beauty Boutique or Dior Beauty Counter.

Currently Dior is unable to notify you when an out of stock product is back on stock. This feature will be added to the shop.Diorbeauty.hk website soon.

Checkout
If you are ready to complete your order on shop.Dior.com.au, once you are at Checkout you can opt-in and sign up to the Dior Newsletter. You will immediately be signed up and start to be contacted by Parfums Christian Dior.

Payment for purchases on shop.Diorbeauty.hk can be made using Visa or MasterCard.

You can also refer to our general terms and conditions of sale.

All transactions completed on the shop.Diorbeauty.hk website are secure and a SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to our customers not to save any credit card information.

Finally, we reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.

Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.

The Dior Online Boutique offers three complimentary samples with all online orders via shop.Diorbeauty.hk Offer will be automatically applied at Checkout.

Your order will be presented in an iconic Dior gift box or gift clutch.

There is a maximum limit of 3 items of the same product per order on the Dior Online Boutique via shop.Diorbeauty.hk

Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promotion code in the box provided and click Apply. If you are having issues using the coupon code, please contact our Customer Service advisors who will be happy to assist.

If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website after you place your order. You will also be immediately sent an order confirmation & receipt email to the email address you entered when you placed your order.

If you placed your order via your Dior customer account or you created an account on shop.Diorbeauty.hk when you placed your order, log in to My Account then click on "my orders". You will then be able to follow the status of your order by clicking on the tracking number to track your order.

Cancelled Orders: the order has been cancelled due to lack of availability of the product. It is also possible that payment of your order has not been validated.

Pending Orders: payment for the order has not been finalised. A Customer Service adviser will contact you as soon as possible to assist you with your order.

In Preparation: the order has been validated and is being prepared.

Shipping: your order has been shipped. You will receive a SMS with your tracking information.

Completed: the order has been shipped to the delivery address that you provided when you placed your order online.

shop.Diorbeauty.hk orders are shipped via SF Express to Hong Kong addresses and SF stations or lockers only. Shipping is not available to P.O. Box addresses. Orders placed on the shop.Diorbeauty.hk website cannot be shipped internationally. Orders place on the shop.Diorbeauty.hk website cannot be collected directly from a Dior Beauty Boutique or a Dior Beauty Counter.

All Dior Online Boutique orders must be signed for on delivery.

Purchase HK$600 or above to enjoy complimentary delivery service.

HK$30 delivery fee for any purchase below HK$600.

All Dior Online Boutique orders must be signed for on delivery. If you’re not available to receive your package upon delivery, SF Express will leave contact information for you to make alternative arrangements. Please contact SF Express should you need to enquire about your package delivery.

Contact Dior Beauty Customer Service within 10 days of the delivery date on (852) 2970 0608 (Monday – Friday 10:00am-12:30pm; 2:00pm-6:00pm, excluding Saturday and Public Holidays) or by sending an email to: contact@diorbeauty.com

Dior Beauty Customer Service will assess and validate the return of any product(s) and assist you with the return of the item.

a) Contact Customer Service

Contact Dior Beauty Customer Service on (852) 2970 0608 (Monday – Friday 10:00am-12:30pm; 2:00pm-6:00pm, excluding Saturday and Public Holidays). Our Dior Beauty Customer Service will assess and validate the return and guide you on the parcel return process.

b) Complete the Necessary Documentation

Our Dior Beauty Customer Service will instruct you to fill-in the online Return Form and request a picture of the damaged or unusable product. You can choose either pickup service to designated address or drop off your parcel to one of the SF stations with a SF tracking number provided by Dior Beauty Customer Service.

c) Processing the Return

Refunds will be processed within 14 working days of receipt of the returned items.

Please check Store Locator to find your nearest Dior Beauty Boutique or a Dior Beauty Counter.

Please contact Dior Beauty Customer Service on (852) 2970 0608 (Monday – Friday 10:00am-12:30pm; 2:00pm-6:00pm, excluding Saturday and Public Holidays) and our advisors will be happy to assist you. Or, you can email Customer Service at or use our online Contact form.