GIFTS & SAMPLES
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If you need assistance with the Dior Online Boutique shop.Diorbeauty.hk – please contact Customer Service through the following methods during service hours.
For Parfums Christian Dior customer enquiries
Some of our Dior products are available for purchase on our Dior Online Boutique – shop.Diorbeauty.hk
In order to check the availability of an item, search or browse the site and select the product that interests you and click on it. This will result in one of two things:
If the "order" button appears, this means that you can order it online. Please be aware that only the available sizes and shades will be displayed.
It is, however, possible that the item you are looking for is out of stock for online purchase, in which case it will be marked "out of stock".
You can contact our Customer Service, where our advisers will be delighted to assist you if you cannot find a particular item.
Once you have found the product that interests you:
Continue Shopping and when you’re ready to complete your order click the “cart icon” at the top of the page or click continue to payment on any product page to go to Checkout.
On the “checkout” page, check your order items are correct. Add your contact information, shipping address and marketing communication opt-in preferences, then add your billing address and payment details. Please check the order summary to confirm all information in your order is correct and then click "pay now".
If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website. You will also immediately be sent an order confirmation & receipt email to the email address you entered when you placed your order.
We have a selection of Dior favourites, new products and best-selling fragrance, makeup and skincare products online. If the product you would like to purchase is not available on shop.Diorbeauty.hk or you would like to purchase these items in-store, please check “Store Locator” for your nearest Dior Beauty Boutique or Dior Beauty Counter.
Currently Dior is unable to notify you when an out of stock product is back on stock. This feature will be added to the shop.Diorbeauty.hk website soon.
If you are ready to complete your order on shop.Dior.com.au, once you are at Checkout you can opt-in and sign up to the Dior Newsletter. You will immediately be signed up and start to be contacted by Parfums Christian Dior.
For all orders placed on our shop.Diorbeauty.hk website, you will receive an order confirmation by email immediately after you have placed your order. You can also get a hard copy of your receipt from your customer account on the shop.Diorbeauty.hk website by visiting the My Orders section then clicking on the order receipt you wish to print.
All transactions completed on the shop.Diorbeauty.hk website are secure and a SSL encryption system is in place to protect personal data and payment information. In addition, Dior makes a commitment to our customers not to save any credit card information.
Finally, we reinforce the security of payments by means of a 3D Secure system for Visa, Mastercard that are equipped for this. An additional step is taken at the time of payment, which enables verification of the identity of the credit card holder and validation of the transaction.
Each bank has its own authentication. For any question regarding your 3D Secure code, please contact your bank directly.
Enjoy free standard delivery on any order with any purchase. Offer will be automatically applied at Checkout.
The Dior Online Boutique offers three complimentary samples with all online orders via shop.Diorbeauty.hkOffer will be automatically applied at Checkout.
Your order will be presented in an iconic Dior gift box or gift clutch.
There is a maximum limit of 3 items of the same product per order on the Dior Online Boutique via shop.Diorbeauty.hk
Simply add items to your shopping bag and begin the check-out process. During the Payment stage, please enter your promotion code in the box provided and click Apply. If you are having issues using the coupon code, please contact our Customer Service advisors who will be happy to assist.
Your order confirmation number is printed at the top of the order confirmation & receipt email that was sent to the email address you entered when you placed your order on the shop.Diorbeauty.hk website. If you cannot find the email in your inbox, please check your SPAM and promotion folders.
If you placed an order via your Dior customer account or created an account on shop.Diorbeauty.hk when you placed your order, log in to My Account then click on my orders. You will then be able to find your order and order confirmation number.
If your payment is successful and your order has been received by Dior, an Order Confirmation page with your order confirmation number will display on the website after you place your order. You will also be immediately sent an order confirmation & receipt email to the email address you entered when you placed your order.
If you placed your order via your Dior customer account or you created an account on shop.Diorbeauty.hk when you placed your order, log in to My Account then click on "my orders". You will then be able to follow the status of your order by clicking on the tracking number to track your order.
Cancelled Orders: the order has been cancelled due to lack of availability of the product. It is also possible that payment of your order has not been validated.
Pending Orders: payment for the order has not been finalised. A Customer Service adviser will contact you as soon as possible to assist you with your order.
In Preparation: the order has been validated and is being prepared.
Shipping: your order has been shipped. You will receive a SMS with your tracking information.
Completed: the order has been shipped to the delivery address that you provided when you placed your order online.
If you placed your order via your Dior customer account, log in to My Account then click on "my orders". You will then be able to follow the status of your order.
If you do not receive your package within 2-3 working days, please contact SF Express.
shop.Diorbeauty.hk orders are shipped via SF Express to Hong Kong addresses and SF stations or lockers only. Shipping is not available to P.O. Box addresses. Orders placed on the shop.Diorbeauty.hk website cannot be shipped internationally. Orders place on the shop.Diorbeauty.hk website cannot be collected directly from a Dior Beauty Boutique or a Dior Beauty Counter.
All Dior Online Boutique orders must be signed for on delivery.
All Dior Online Boutique orders must be signed for on delivery. If you’re not available to receive your package upon delivery, SF Express will leave contact information for you to make alternative arrangements. Please contact SF Express should you need to enquire about your package delivery.
In the event you are not completely satisfied with your Dior purchase, complimentary returns are offered within 10 days of the delivery date.
All returns must be sent back to the Dior online distribution centre within 10 days of contacting Dior Beauty Customer Service. Partial and full refunds for online orders can be processed by Dior.
Damaged, faulty or incorrect items in your order must be returned to Dior by filling in the Returns Form with picture of returned goods. Upon receipt of the returned goods, they will be assessed by Dior Beauty Customer Service and we will contact you to arrange for the refund.
This policy is only applicable to purchases made online via the Dior Online Boutique - shop.Diorbeauty.hk website. For purchases made in-store at a Dior Beauty Counter or a Dior Beauty Boutique please refer to the original place of purchase to obtain a return.
This policy does not affect your rights under law as a consumer, which apply in addition.
Contact Dior Beauty Customer Service within 10 days of the delivery date on (852) 2970 0608 (Monday – Friday 10:00am-12:30pm; 2:00pm-6:00pm, excluding Saturday and Public Holidays) or by sending an email to: firstname.lastname@example.org
Dior Beauty Customer Service will assess and validate the return of any product(s) and assist you with the return of the item.
a) Contact Customer Service
Contact Dior Beauty Customer Service on (852) 2970 0608 (Monday – Friday 10:00am-12:30pm; 2:00pm-6:00pm, excluding Saturday and Public Holidays). Our Dior Beauty Customer Service will assess and validate the return and guide you on the parcel return process.
b) Complete the Necessary Documentation
Our Dior Beauty Customer Service will instruct you to fill-in the online Return Form and request a picture of the damaged or unusable product. You can choose either pickup service to designated address or drop off your parcel to one of the SF stations with a SF tracking number provided by Dior Beauty Customer Service.
c) Processing the Return
Refunds will be processed within 14 working days of receipt of the returned items.
If you have any questions or concerns about how we collect, process and use your personal data, or would like to exercise any of your rights above, please contact our Dior Beauty Customer Service on (852) 2970 0608 or email email@example.com or use the Contact Us form on shop.Diorbeauty.hk. Our representatives will assist to contact our Privacy Officer.
If you have any questions about product ingredients, please contact our Dior Beauty Customer Service on (852) 2970 0608 or email firstname.lastname@example.org for assistance.
Please contact Dior Beauty Customer Service on (852) 2970 0608 (Monday – Friday 10:00am-12:30pm; 2:00pm-6:00pm, excluding Saturday and Public Holidays) and our advisors will be happy to assist you. Or, you can email Customer Service at or use our online Contact form.
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